Ability to add a Call To or Mail To CTA in Outgrow

In Outgrow along with having the ability to redirect the users to a particular URL, you also have the option using which when a user clicks on the CTA button, he/she can either make a call or send an email. Using this document you can learn more about how this can be configured in Outgrow.

Configuring Call To CTA functionality

1. The first step to configure the CTA functionality is to log in to your Outgrow account and open the respective content piece in build mode. Post opening the content in build mode, you need to navigate to the results page.

2. Navigate to the Call To Action section on the results page. By default, the CTA will be set to redirect a user to a webpage.

3. Edit the CTA text in accordance with what is it that you would like to show to the users. In the URL field mention tel:Phone Number. For example, in this case, in the URL field, we have mentioned tel:5712507782. Once the changes are made, you need to click on Publish changes.

4. Once you have made the changes, you can open the content on a phone.

5. When you click on the Call To Book Appointment button, it will prompt you to allow the Outgrow piece to access the dial pad. You need to make sure that you accept the prompt that you get on the screen.

6. Once you allow the content to access dial pad, it will open the contact number that you specified in the dialer.

Configuring Call To CTA functionality

1. The first step to configure the CTA functionality is to log in to your Outgrow account and open the respective content piece in build mode. Post opening the content in build mode, you need to navigate to the results page.

2. Navigate to the Call To Action section on the results page. By default, the CTA will be set to redirect a user to a webpage.

3. Edit the CTA text in accordance with what is it that you would like to show to the users. In the URL field mention mailto:Email Address. For example, in this case, in the URL field, we have mentioned [email protected]. Once the changes are made, you need to click on Publish changes.

4. Once you have made the changes, you can open the content on a phone.

5. When you click on the Email To Book Appointment button, it will open your email account from where you can send the email.

Important Note

In case you have set up Conditional Messaging you can set up the Call To Action to be different for each condition. For a particular condition, you can set the CTA button to redirect a user to a URL whereas for a different condition you can set the CTA button to allow the user to call your team or send you an email.

Please feel free to reach out to us at [email protected] in case you have any questions or concerns, and we will be happy to assist you further.