Questions?

Hi,
One user has reported that the calculator will not load for them at all - they see the loading screen but that's it, no matter how long they wait. This is when using Google Chrome. They tried in Edge and the calculator then loaded like normal.

I'm just wondering if there's any setting in Chrome which would prevent an Outgrow embed from loading? The user says they haven't ever altered their settings that they can remember so no idea what's causing it.

Thanks