Adding and Using Fallback Values

A fallback value is a contingency option to be taken when the preferred value is not available. On Outgrow, you can add Fallback Values to questions to make sure that a pertinent value is passed on when a question is skipped.

Purpose of Fallback Values

Currently, if a user doesn't answer a question, we pass "Not Answered" (a string) to the integrations and emails. This results in integration errors and improper emails.

To resolve this, Outgrow has introduced a new feature in order to give users the ability to choose whether they'd like to pass "Not Answered" or any other static text, nothing at all, or a variable.

Steps to add Fallback Values

1. In the Question Settings panel on the right side, you can toggle on Add Fallback Value. This will let you add a default value that Outgrow should fall back on if the question remains unanswered.

2. You can choose between Static, Variable, and Blank. If you choose Static, you will see a field to type in the value that you want to send over. And if you select Variable, you will get a dropdown list of the questions and results.

How can Fallback Values be useful

A. For Integrations and Emails: In case a question remains unanswered, the fallback value set by you will be sent in the emails and integrations. For example, if someone doesn't answer Q7 and it has the fallback value set as ‘Not Applicable’, then ‘Not Applicable’ will be sent to Integrations/Notification Emails.

B. For User Details and Sheet Export: An (f) is added in front of the values to denote that they are Fallback Values. Moreover, the values appear in the grey text box.

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iMPORTANT NOTE

This option will be present for only the questions that don't have a default value (text input, text area, multi-select, single-select, opinion scale, rating, date/time picker, ranking grid).

In case you have any questions or concerns, please feel free to reach out to us at [email protected] and we will be happy to assist you further.