The information that you collect using Outgrow's Interactive Content is transferred to your Customer Relationship Management /Marketing Automation Software from Outgrow using a Time Delay that is controlled on the basis of Lead Form's placement.
You can choose to place your Lead Form on Welcome Screen, Before Results, After Questions, or With Results. You can control this placement by navigating to the Lead Generation section and choosing the placement using the Placement drop-down.
Depending on whether you have placed the Lead Generation Form in your Outgrow Content Piece, here is how the Time Delay will be calculated post which your Lead details and other important information will be sent to your CRM:
A. Lead Form is on the Welcome Screen: When the Lead form is on the Welcome Screen, the details will be sent from Outgrow to your CRM using the logic Number Of Questions multiplied by 10 Seconds.
When the Lead Form is placed on the Welcome Screen, you can also configure the Time Delay from the Settings section under Lead Generation sub-tab. This Time Delay can be configured in seconds and by default, it is set as 10 seconds.
B. Lead Form is placed After Questions: In this case, the Lead Details and other Important Information is sent to your CRM instantly once you click on the Submit/Next button on the Lead Form.
C. Lead Form is placed Before Results: In this case, the Lead Details and other Important Information is sent to your CRM instantly once you click on the Submit button on the Lead Form.
D. Lead Form is placed With Results: In this case, the Lead Details and other Important Information is sent to your CRM instantly once you click on the Submit button on the Lead Form.
*In case there are multiple Lead Forms present in your outgrow content with the main Lead Form being present on the Welcome Screen and the other Lead Forms are present in the content Between or After Questions, then, in that case, the Lead Details will be sent to your CRM using the logic specified in Point A.
Also, the time delay specified above is only applicable in cases where you are using Native Integration. In the case of Zapier Integration, you can configure Zapier Action Time Delay under Zapier sub-tab present in the Integration section under the Configure tab.
In case you have any questions or concerns, feel free to reach out to us at [email protected] and we will be happy to assist you further.
Updated 5 months ago