AI Agent Behavior Setup And Interaction Configuration

Behavior Setup defines how the AI Agent should present itself, how it should position its role, and what it should do when a conversation falls outside the expected path.

What belongs in Behavior Setup

This section defines how the AI Agent communicates with users and ensures that every interaction is aligned with your business context and objectives. It provides the necessary information for the AI Agent to understand its role, its audience, and how to respond in different scenarios.

Welcome Message: This is the first message users see when they start a conversation, and it should clearly introduce how the AI Agent can assist them.
AI Agent and User Description: This defines who the AI Agent is and who it is interacting with, helping maintain consistency and relevance in responses.
Fallback Scenario Message: This determines how the AI Agent responds when a query is unclear, unsupported, or outside its defined scope, ensuring the conversation continues smoothly.

Why this section is important

Behavior Setup directly impacts consistency. A strong welcome message tells users what they can ask. A clear AI Agent description helps keep the conversation relevant. A thoughtful fallback prevents the experience from ending in a confusing dead end when the user asks something unexpected.

How to write these settings well

The welcome message should be specific and useful rather than generic.
The AI Agent description should reflect the business purpose and audience in plain language.
The fallback should redirect the user respectfully, offer a next step where possible, and avoid making the experience feel broken.

Behavior Setup is one of the most important steps to reduce confusion early on. When it is written clearly, users understand faster what the AI Agent can do and are more likely to have a productive conversation.

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